Shipping policy
📦 Shipping Policy
Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding holidays). Once your order is confirmed, you will receive a confirmation email with your order details.
Shipping Time
We ship across the world. Estimated delivery times:
- Standard Shipping: 5–7 business days
- Express Shipping: 2–4 business days
Please note that delivery times may vary depending on your location and external factors such as weather conditions or carrier delays.
Shipping Charges
- Free Standard Shipping on all orders above $50
- A flat shipping fee will apply to orders below this amount (calculated at checkout)
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this to track your package in real time.
Shipping Carriers
We work with reliable carriers such as:
- USPS
- UPS
- FedEx
Carrier selection may vary based on your delivery location and shipping method.
Incorrect Address Disclaimer
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Delayed or Lost Packages
While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances. If your order is significantly delayed or appears lost, please contact us at support@houseofpurewellness.com, and we will assist you promptly.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund.
International Shipping
We ship across the world.
